Everything you’re aching to know…
and some things you didn’t know you wanted to know.
> GENERAL Q & A
You bet. All you need to be able to do is match numbers to numbers, and stay (somewhat) within the lines. The numbers lay out a roadmap to Paintillio-success - so no need to worry about the imposing nature of a blank canvas (which can intimidate even the most experienced artists!).
What’s awesome about Paintillio is how easy it is to dip in and out of while an event is going on, so there’s always brushes and space being freed up. And because it’s incredibly social, it becomes a hub for conversation and connection between guests. The more people, the merrier the process will be!
As long as those kids are 10 and up, you bet. We’ve found kids younger than 10 like to go rogue...which means the final product doesn’t look exactly like it’s supposed to. Teens though? They love it.
Paintillio is awesome and accessible for people of every ability. We believe in making art, community, fun and belonging accessible to everyone - so no matter your ability there’s a way for you to contribute.
> ORDERING PROCESS
Here’s the top things to look for when choosing your image:
1) The photo must be yours OR you must have permission to use it.
2) The best images for us to work with are:
- high resolution
- clear, crisp images where there is a clear difference between the main subject (e.g. someone’s face) and the background (e.g. trees or sky). Portraits work best with close up photos.
- colourful & bright
Our Gallery + our Instagram page has some examples of great images to convert into a Paintillio. Have a peek and if you want some advice in selecting the best one, send your short list to us in an email and we’ll be happy to help choose the winner.
Change totally happens, agreed and we get it. However, because each painting is a custom product, once your order has been processed onto a canvas and the paints mixed, we do not provide exchanges or refunds. If your Paintillio is damaged during shipping, please email us and we’ll see what we can do!
YOU BET! Simply email us a couple of photos and we'll create previews for you to choose your favourite. We'll make sure you are happy with your final choice before you are asked to complete your payment/order transaction. We’re all about no surprises and all OMG YES when you unpack your canvas or mural.
Your kit will arrive in approximately 2 - 3 weeks, depending on where it has to ship to. Keep in mind that holidays and other times of unusually high volume (aka wedding + festival season) may require additional processing time. #handmixed #handpacked #handpainted #everythingbyhand
If you need a rush order and we're able to squeeze it in, we will! Just pop us a note via email and we'll see what we can do.
Costs are based on location, so they vary based on where you’d like the kit mailed to. You can estimate your shipping rate in the checkout process without having to make a purchase.
You betcha. As a courtesy to our clients, we're happy to provide small edits to your photo or image. Larger or multiple edits could be subject to a fee depending on the amount of editing you're asking for and how long it'll take us. We'll always send you a quote before we go ahead with any extras :)
> PAINTING PROCESS
Finishing a Paintillio depends on how many people are collaborating on it, and how big your project is.
Here's the basic math:
More people = faster. Less people = slower.
And remember: you can’t rush art!
We also provide an option to pre-print some of your image at no additional cost, to get the party started! Choose between 25%, 50%, 75% or more! You won't be able to see the difference between what was pre-printed and what was painted when it's all said and done!
Pop on that apron and do your best to keep your brushes wrangled: acrylic paint is only washable if you hit it with hot water right away! If you don’t wash the paint out of your clothes immediately, it will usually live with you forever.
Custom pictures turned into custom paintings mean custom paint palettes. We recommend only using the paints that are provided with each painting…otherwise someone might end up with a green nose and purple teeth.
We’re all about impact and we want your guests to have the best experience possible! So, we started a pre-printing program to do our part in reducing the amount of time it takes to complete your Paintillio. And it's FREE! We'll get your painting started for you so that you can feel good about your piece being completed at your event. Choose between 25%, 50%, 75% or more! You won't be able to see the difference between what was pre-printed and what was painted when it's all said and done!
Totally - create away. And, know that once opened and used, the paints have a short shelf life. We suggest using the paints within 1 year of opening.