FAQ


If you don't find what you're looking for, please contact us.


> Ordering process

Can you edit my image?

Yes and no; it depends what you’re looking to edit. Please email us with your edit requests and we’ll see what we can do!

What is included in my Paintillio kit?

Everything you need to create your custom paint-by-number masterpiece:

  • one large 24”x36” (rectangle) or 24”x24” (square) canvas print of your yet-to-be-painted image wrapped onto an 1.5” gallery-style wooden frame
  • professional paintbrushes
  • numbered set of acrylic paints specific to your image
  • two jars: one to hold paintbrushes, one to fill with water
  • wooden easel
  • natural cotton apron
  • magnifying glass with light
  • paper towels
  • instructions 
  • a whole lotta fun!

How do I choose the best photo?

Make sure that it is your photo, or that you have permission to use the image! We can generally work with any photo; however, the best ones have the following qualities:

  • digital
  • high resolution
  • clear, crisp images where there is a clear difference between the main subject (e.g. someone’s face) and the background (e.g. trees or sky)
  • colourful & bright
  • please see our gallery for examples

Can I see what the Paintillio will look like before I finalize my order?

Yes, you will be able to preview the image before you do the deed.

How long does it take to receive my Paintillio kit once I’ve placed my order?

Approximately 2-3 weeks, depending on where you live in the world. Holidays and other times of unusually high volume may require additional processing time.

What are the shipping costs?

Shipping costs are based on your location. You can go through the checkout process to find out your shipping quote. No purchase necessary.

What if I need to cancel my order? Do you provide a refund?

As this is a custom product, we do not provide exchanges or refunds. If your Paintillio is damaged, please email us and we’ll see what we can do!


> Painting process

How long will it take to paint the Paintillio?

This depends on how many people are painting and which size you choose. More people = faster. Less people = slower. You can’t rush art!

Is the paint washable?

Acrylic paint is only washable if you hit it with hot water, right away! If you do not wash the paint out immediately, it will usually live with you forever. If you are worried about getting paint on you, please wear the apron provided in your kit.

If I want to order multiple Paintillio kits, can I reuse the paint?

Each Paintillio kit comes with a colour palette specific to that image. So no…otherwise your next painting might end up with green faces and purple teeth.