FAQ

I love that you have a paint recycling program...but I really want to keep my paint for other art projects. Can I do that?

Totally - create away. And, know that once opened and used, the paints have a short shelf life. We suggest using the paints within 30 days of openi...

I’m done my project but have extra paint left over; what do I do with it?

We’re nature nerds and obsessive about being as environmentally friendly as possible! So, we started a paint recycling program to do our part in re...

Are there height or accessibility constraints?

Paintillio is awesome and accessible for people of every ability. We believe in making art, community, fun and belonging accessible to everyone - s...

My kids are keen to have Paintillio at their birthday party. Is Paintillio age appropriate for kids?

As long as those kids are 10 and up, you bet. We’ve found kids younger than 10 like to go rogue...which means the final product doesn’t look exactl...

I have a HUGE group attending my event and are afraid it’s going to get crowded. Is there a max number of people a project is best suited for?

What’s awesome about Paintillio is how easy it is to dip in and out of while an event is going on, so there’s always brushes and space being freed ...

I’m really not great at art, but want to do something creative. Is Paintillio for me?

You bet. All you need to be able to do is match numbers to numbers, and stay (somewhat) within the lines. The numbers lay out a roadmap to Paintill...

I have huge ideas for a whole handful of projects. If I want to order multiple kits, can I reuse the paint?

Custom pictures turned into custom paintings mean custom paint palettes. We recommend only using the paints that are provided with each painting...

Sometimes I get enthusiastic when I’m creating (aka I’m messy). Is the paint washable?

Pop on that apron (provided in your kit) and do your best to keep your brushes wrangled: acrylic paint is only washable if you hit it with hot w...

I can’t wait to get my painting complete! How long does it take to finish a project?

Finishing a Paintillio depends on how many people are collaborating on it, and how big your project is. Here's the basic math: More people = fa...

I know you’re based in Vancouver but I’m not in the city. How much is shipping?

Costs are based on location, so they vary based on where you’d like the kit mailed to. You can estimate your shipping rate in the checkout process ...

Change happens, right? What if I need to cancel my order; do you provide a refund?

Change totally happens, agreed and we get it. However, because each painting is a custom product, once your order has been processed onto a canv...

I’ve got a specific date I’m trying to have a Paintillio ready for. How long does it take to receive my kit after I order?

Your kit will arrive in approximately 2 - 3 weeks, depending on where it has to ship to. Keep in mind that holidays and other times of unusually...