FAQ

If I want to order multiple Paintillio kits, can I reuse the paint?

Each Paintillio kit comes with a colour palette specific to that image. So no…otherwise your next painting might end up with green faces and pur...

Is the paint washable?

Acrylic paint is only washable if you hit it with hot water, right away! If you do not wash the paint out immediately, it will usually live with...

How long will it take to paint the Paintillio?

This depends on how many people are painting and which size you choose. More people = faster. Less people = slower. You can’t rush art!

What are the shipping costs?

Shipping costs are based on your location. You can go through the checkout process to find out your shipping quote. No purchase necessary.

What if I need to cancel my order? Do you provide a refund?

As this is a custom product, we do not provide exchanges or refunds. If your Paintillio is damaged, please email us and we’ll see what we can do!

How long does it take to receive my Paintillio kit once I’ve placed my order?

Approximately 2-3 weeks, depending on where you live in the world. Holidays and other times of unusually high volume may require additional proc...

Can I see what the Paintillio will look like before I finalize my order?

Yes, you will be able to preview the image before you do the deed.

Can you edit my image?

Yes and no; it depends what you’re looking to edit. Please email us with your edit requests and we’ll see what we can do!

How do I choose the best photo?

Make sure that it is your photo, or that you have permission to use the image! We can generally work with any photo; however, the best ones have...

What is included in my Paintillio kit?

Everything you need to create your custom paint-by-number masterpiece: one large 24”x36” (rectangle) or 24”x24” (square) canvas print of your y...